FAQ

1. When can the product reach me?

   Usually, we will spend several days to tailor your wedding dress. And the shipping time will differ according to shipping methods you choose. So you will receive your designed wedding dress within 35 days after you confirmed you order.

2. Why are your prices so low?

   We are an experienced wedding dress manufacturer. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses

3. Can I change my order information after sending confirmation E-mail?

   Sorry, all the orders cannot be changed after we get your confirmation by email or by phone. So please check your order carefully

4. Can I cancel my order and change a wedding dress after payment?

   All orders cannot be cancelled over 24 hours after your purchase, as we will make the dress according to your own measurements after your payment. We cannot change the dress and refund under any conditions.
   So please confirm detailed info like dress item, color, size and other special requirements before your payment.

5. What can I do if I have problem in using the product I ordered?

   Firstly please check the English manual that comes with the product, or you can check for online manuals or Blogs for advice. If you still can’t figure out the problem, please submit a ticket to our customer service representative at: http://www.yadosa.com/supportcenter/guest/. They will offer you professional tech support and help you assess if your product is defected.

6. If the goods that I received are faulty, then can I return them?

   Before returning goods, please contact us first to discuss the issues you are having. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.

7. Can An Order Be Made Without Using The Website?

   We prefer our customers to order through our website. You can place orders directly for the products you like. However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or call us at: 1-213-984-1314 (US)

8. Why was my order cancelled? And why did you refund my payment?

   If we returned your money and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock.
   Generally, our customer service staff will contact you by phone or email to discuss with you, but if we cannot get in touch with you in 5 days after we receive your payment, we will have to refund for you. As we think, It is our responsibility to ship out your order in time.
   Possible reasons for refunding money are:
   - PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you.
   - The products you ordered were out of stock (Generally we have enough stock but rarely we may suffer an temporarily lack of certain product),and there was no response when we contacted you.

9. Who is responsible for product damage or loss during transit?

   We offer Shipping Insurance for just US$ 1.99 to protect your package, in case of lost or damage problems. Any missing issues reported, we will reship your order immediately.
   You can add shipping insurance when you checkout your order, it is worth it.

10. If I want to design my dress by myself, Can you make the dress exactly according to the pictures I send?

    Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.